FAQs

Does grandCARE require an internet connection?

Yes. A broadband Internet connection is required for the touchscreen to communicate with grandCARE servers. A connection is needed for backups, software updates, the sending of alerts, and more.

Is grandCARE secure?

Yes. Our custom-built Linux OS and Ubuntu servers are hardened against intrusion and receive regular security updates. All communication between grandCARE touchscreens and grandCARE servers takes place using a Virtual Private Network and is encrypted. grandCARE also undergoes regular internal and third-party security audits to ensure the highest level of security across the entire platform.

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